Terms and Conditions

valid for online shop located at https://doglead.eu/

Franchisee: Tomáš Drvota
Registered seat: Školní 234, Kamenné Žehrovice, 273 01
Id number: 05676096
I am not a VAT payer

These Terms and Conditions (hereinafter referred to as the “Terms and Conditions”) valid for the on-line shop doglead.eu, with its registered office at Školní 234, Kamenné Žehrovice;
273 01, identification number: 05676096, (hereinafter referred to as the “Seller”), govern the mutual rights and obligations of the contracting parties in accordance with Section 1751 (1) of Act No. 89/2012 Coll., The Civil Code (hereinafter referred to as the “Civil Code”). incurred in connection with or on the basis of a purchase contract (hereinafter referred to as the “Purchase Contract”) concluded between the Seller and another natural person (hereinafter referred to as the “Buyer”) through the Seller’s online store. The online store is operated by the Seller on a website located on the internet address doglead.eu (hereinafter referred to as the “Website”) through the website interface (hereinafter referred to as the “Web Interface of the Store”).

The Business Terms and Conditions do not apply to cases where a person who intends to purchase goods from the Seller is a legal person or a person who acts in ordering goods in the course of his business activity or in the course of his / her independent profession.
Provisions deviating from the terms and conditions can be agreed in the purchase contract. Divergent provisions in the sales contract shall take precedence over the provisions of the Terms and Conditions.
The provisions of the Terms and Conditions form an integral part of the purchase contract. The purchase contract and the terms and conditions are written in Czech. The purchase contract can be concluded in Czech.
The Seller may change or supplement the wording of the Terms and Conditions. This provision is without prejudice to rights and obligations arising during the effective date of the previous version of the Terms and Conditions.


Based on the buyer’s registration on the website, the buyer can access his user interface. From its user interface, the buyer can order goods (hereinafter referred to as “user account”). If the web interface allows it, the buyer can also order goods without registration directly from the web interface.
When registering on the website and ordering goods, the buyer is obliged to provide correct and truthful information. The Buyer is obliged to update the data entered in the user account upon any change. The data provided by the buyer in the user account and when ordering goods are considered correct by the seller.
Access to the user account is secured by a username and password. The buyer is obliged to maintain confidentiality regarding the information necessary to access his user account.
The Buyer is not entitled to allow the use of the user account by third parties.
The Seller may cancel the user account, especially if the buyer has not used his user account for more than 12 months, or if the buyer breaches his obligations under the purchase contract (including terms and conditions).
The buyer acknowledges that the user account may not be available at all times. Especially with regard to the necessary maintenance of the hardware and software equipment of the seller, respectively. necessary maintenance of third party hardware and software.


All presentation of the goods placed in the web interface of the shop is of informative character and the seller is not obliged to conclude a purchase contract regarding these goods. The provisions of Section 1732 (2) of the Civil Code shall not apply.
The web interface of the store contains information about the goods, including the prices of individual goods. Prices are without VAT. Prices of goods remain valid as long as they are displayed in the web interface of the store. This provision does not limit the seller’s ability to conclude a purchase contract under individually negotiated conditions.
The web interface also contains information about the costs associated with packaging and delivery.
To order goods, the buyer fills in an order form in the web interface of the shop. The order form contains information about:
ordered goods (the ordered goods are “inserted” by the buyer into the electronic shopping cart of the web interface of the shop),
the method of payment of the purchase price of the goods, information on the required method of delivery of the ordered goods and
information on the costs associated with the delivery of the goods (hereinafter collectively referred to as the “Order”).
Before sending the order to the seller, the buyer is allowed to check and change the data entered into the order by the buyer, also with regard to the buyer’s ability to detect and correct errors arising when entering data into the order. The data listed in the order they are deemed correct by the seller.
Sending an order is considered to be an act of the buyer that undoubtedly identifies the goods ordered, the purchase price, the person of the buyer, the method of payment of the purchase price, and is a binding draft contract for the contracting parties. The validity of the order is conditioned by filling in all required information in the order form, familiarizing themselves with these terms and conditions on the website and confirming the buyer that they have read these terms and conditions.
The Seller shall confirm the receipt to the Buyer immediately upon receipt of the order by e-mail to the Buyer’s e-mail address specified in the user interface or in the order (hereinafter referred to as the “Buyer’s E-mail Address”).
Depending on the nature of the order (quantity of goods, purchase price, estimated shipping costs), the seller is always entitled to ask the buyer for additional confirmation of the order (eg in writing or by telephone).
The draft purchase contract in the form of an order is valid for fifteen days.
The contractual relationship between the Seller and the Buyer arises upon delivery of the acceptance of the order (acceptance), which is sent by the Seller to the Buyer by e-mail to the Buyer’s e-mail address.
In the event that any of the requirements specified in the order cannot be met by the seller, the seller will send the buyer to the buyer’s email address a modified offer indicating possible variants of the order and request the buyer’s opinion.
The amended offer is considered to be a new draft purchase agreement and the purchase agreement is in such a case concluded only upon the acceptance of the buyer by electronic mail.
The buyer agrees to the use of means of distance communication when concluding the purchase contract. The costs incurred by the Buyer when using the means of distance communication in connection with the conclusion of the purchase contract (Internet connection costs, telephone call costs) shall be borne by the Buyer, which costs do not differ from the standard rate.


The price of the goods and any costs associated with the delivery of goods under the purchase contract, the buyer can pay the seller in the following ways:

Cash on delivery at the place specified by the buyer in the order;
Bank transfer to the seller’s account. For payments in CZK, this is account 1731749044/3030 held with AirBank, for EUR payments it is account 1731749052/3030 held with AirBank (hereinafter referred to as “Seller’s Account”);
Together with the purchase price, the buyer is obliged to pay to the seller also the costs associated with packaging and delivery of goods in the agreed amount. Unless expressly stated otherwise, the purchase price also includes the costs associated with the delivery of goods.
The Seller does not require the Buyer to pay a deposit or other similar payment. This is without prejudice to Article 6 of the Terms and Conditions regarding the obligation to pay the purchase price in advance.
In the case of cash payment or cash on delivery, the purchase price is payable upon receipt of the goods. In the case of cashless payment, the purchase price is due within 14 days of the conclusion of the purchase contract.
In case of cashless payment, the buyer is obliged to pay the purchase price of the goods together with the variable symbol of the payment. In the case of cashless payment, the buyer’s obligation to pay the purchase price is fulfilled at the moment of crediting the relevant amount to the seller’s account.
The seller is entitled, especially if the buyer does not confirm the order (Art. 8), to pay the full purchase price before sending the goods to the buyer. The provisions of Section 2119 (1) of the Civil Code shall not apply.
Any discounts on the price of goods provided by the seller to the buyer cannot be combined.
If it is customary in business relations or if so stipulated by generally binding legal regulations, the Seller shall issue an invoice to the Buyer regarding payments made under the Purchase Agreement. The seller is not a payer of value added tax. The seller will issue the invoice to the buyer after paying the price of the goods and send it in electronic form to the buyer’s email address.


The Buyer acknowledges that, pursuant to the provisions of Section 1837 of the Civil Code, it is not possible to withdraw from the purchase contract:
on the supply of goods, the price of which depends on fluctuations of the financial market independently of the seller’s will and which may occur during the withdrawal period.
on the supply of alcoholic beverages, which can be delivered only after thirty days and whose price depends on fluctuations of the financial market independent of the will of the seller.
on the delivery of goods that have been modified according to the buyer’s wish or for his person.
on the delivery of perishable goods as well as goods that were irreversibly mixed with other goods after delivery.
on the delivery of goods in a sealed package, which the buyer removed from the package and for hygienic reasons it is not possible to return it.
on the supply of audio or video recordings or a computer program if they have breached their original packaging.
on the supply of newspapers, periodicals or magazines.
on the supply of digital content, unless it was delivered on a tangible medium and was delivered with the Buyer’s prior express consent before the withdrawal period has expired and the Seller informed the Buyer that he is not entitled to withdraw from the contract.
Unless the case referred to in Article 1 or any other case in which the purchase contract cannot be withdrawn, the buyer has the right to withdraw from the purchase contract within fourteen (14) days in accordance with Section 1829 (1) of the Civil Code. from receipt of goods. If the subject of the purchase contract is several types of goods or delivery of several parts, this period runs from the date of receipt of the last delivery of goods. Withdrawal from the contract of sale must be sent to the seller within the period specified in the previous sentence.
To withdraw from the contract, the buyer can contact the seller at the electronic address team@doglead.eu. Withdrawal from the Purchase Agreement may be sent by the Buyer to the Seller’s premises or registered office in writing. The provisions of Article 11 hereof shall apply to the delivery of withdrawal. The entrepreneur shall confirm the consumer’s acceptance without undue delay in the text form.
In case of withdrawal from the purchase contract pursuant to Article 2 of the Terms and Conditions, the purchase contract is canceled from the beginning. Goods must be returned to the Seller within fourteen (14) days of withdrawal from the contract to the Seller. If the buyer withdraws from the purchase contract, the buyer bears the cost of returning the goods to the seller, even if the goods can not be returned by its nature by normal mail.
In the event of withdrawal pursuant to Article 2 of the Terms and Conditions, the Seller shall return the funds received from the Buyer within fourteen (14) days of the withdrawal from the Purchase Agreement by the Buyer in the same manner as the Seller accepted them from the Buyer. The Seller is also entitled to return the performance provided by the Buyer upon returning the goods by the Buyer or otherwise, if the Buyer agrees and does not incur additional costs to the Buyer. If the buyer withdraws from the contract, the seller is not obliged to return the funds received to the buyer before the buyer returns the goods or proves that the goods sent to the seller.
The Seller is entitled to unilaterally set off the claim for compensation of damage incurred to the Goods against the Buyer’s claim for refund of the purchase price.
Until the Buyer accepts the goods, the Seller is entitled to withdraw from the contract at any time. In such a case, the Seller shall return the purchase price to the Buyer without undue delay, by cashless transfer to the account designated by the Buyer.

If a gift is provided to the Buyer together with the goods, the gift contract between the Seller and the Buyer is concluded with the cancellation condition that if the Buyer withdraws from the purchase contract, the gift contract for such gift ceases to be effective. provided gift.

The exception is made-to-order goods (for kennels, dog clubs, collars with names, goods according to the customer’s wishes), where the order is in the nature of a contract of work and is governed by the legal contract of work. These goods can not be returned, exchanged and therefore please enter the exact parameters for production.


If the mode of transport is negotiated on the basis of a special request of the buyer, the buyer bears the risk and possible additional costs associated with this mode of transport.
If the Seller is obliged under the Purchase Agreement to deliver the goods to the place specified by the Buyer in the order, the Buyer is obliged to take over the goods upon delivery.
In the event that due to reasons on the part of the Buyer it is necessary to deliver the goods repeatedly or in another way than specified in the order, the Buyer is obliged to pay the costs associated with the repeated delivery of goods, respectively. costs associated with other delivery methods.
Upon receipt of the goods from the carrier, the buyer is obliged to check the integrity of the packaging of the goods and in case of any defects notify the carrier immediately. In case of finding a breach of the package, which indicates unauthorized entry into the shipment, the buyer need not take the shipment from the carrier.


The rights and obligations of the contracting parties in respect of rights from defective performance are governed by the relevant generally binding regulations (in particular the provisions of Sections 1914 to 1925, Sections 2099 to 2117 and Sections 2161 to 2174 of the Civil Code).
The Seller is responsible to the Buyer that the goods are free from defects upon receipt. In particular, the seller is liable to the buyer that at the time when the buyer took over the goods:
the goods have the properties agreed by the parties and, in the absence of an agreement, the goods described by the seller or the manufacturer or expected by the buyer with regard to the nature of the goods and the advertising they carry out,
the goods are fit for the purpose stated by the seller or for which goods of this kind are usually used,
the goods correspond to the quality or design agreed upon in the agreed sample or model, if the quality or design was determined according to the agreed sample or model,
the goods are of an appropriate quantity, measure or weight and
the goods comply with legal requirements.
The provisions referred to in Article 2 of the Terms and Conditions shall not apply to goods sold at a lower price for a defect for which the lower price was agreed, to wear of the goods caused by their normal use, by the buyer or if it results from the nature of the goods.
If the defect becomes apparent within six months of receipt, the goods shall be deemed to have been defective at the time of receipt.
Rights from defective performance shall be exercised by the Buyer at the Seller’s address, where acceptance of the complaint is possible with respect to the assortment of goods sold, or possibly at the registered office or place of business. The moment when the claim is received is the moment when the seller received the goods from the buyer.
Other rights and obligations of the parties related to the seller’s liability for defects may be regulated by the Seller’s Complaints Procedure.

Warranty, complaints
Warranty period

The warranty period shall commence on the date of receipt of the goods by the Buyer. All goods are subject to a minimum statutory period of 24 months.

The warranty does not cover damage caused by improper handling, improper intervention, etc. Furthermore, the warranty does not cover normal wear and tear or damage resulting from failure to observe the operating instructions.

Complaints can be made within the legal deadline by sending the goods to the address Tomáš Drvota, Školní 234, Kamenné Žehrovice, 273 01.

The buyer acquires ownership of the goods by paying the full purchase price of the goods
In relation to the Buyer, the Seller is not bound by any codes of conduct within the meaning of § 1826 para. e) of the Civil Code.
The Czech Trade Inspection, with its registered office at Štěpánská 567/15, 120 00 Prague 2, ID: 000 20 869, internet address: http://www.coi.cz
The seller is entitled to sell goods on the basis of a trade license. Trade control is carried out within the scope of its competence by the appropriate trade licensing office. Supervision of personal data protection is performed by the Office for Personal Data Protection. The Czech Trade Inspection Authority carries out, among other things, supervision of compliance with Act No. 634/1992 Coll., On Consumer Protection, as amended.
The Buyer hereby assumes the risk of changing circumstances within the meaning of Section 1765 (2) of the Civil Code.


The protection of the personal data of the buyer who is a natural person is provided by Act No. 101/2000 Coll., On the protection of personal data, as amended.
The Buyer agrees to the processing of his / her personal data: name and surname, home address, identification number, tax identification number, e-mail address, telephone number, e-mail (hereinafter collectively referred to as “personal data”).
The Buyer agrees to the processing of personal data by the Seller for the purpose of realizing the rights and obligations of the purchase contract and for the purpose of maintaining a user account. Unless the Buyer chooses otherwise, he agrees to the processing of personal data by the Seller also for the purpose of sending information and commercial communications to the Buyer. Consent to the processing of personal data in its entirety pursuant to this Article is not a condition that would in itself preclude the conclusion of a purchase contract.
The Buyer acknowledges that he / she is obliged to present his / her personal data (upon registration, in his / her user account, when ordering from the web interface of the shop) correctly and that he / she is obliged to inform the Seller without undue delay of any changes in his / her personal data.
The Seller may authorize a third party to process the Buyer’s personal data as a processor. Except for persons transporting goods, the Seller shall not pass on personal data to third parties without the Buyer’s prior consent.
Personal data will be processed indefinitely. Personal data will be processed electronically in an automated manner or in printed form in a non-automated manner.
The Buyer confirms that the personal information provided is accurate and that he / she has been advised that it is a voluntary disclosure of personal information.
Should the Buyer believe that the Seller or the processor (Article 5) is processing his personal data that is contrary to the protection of the Buyer’s private and personal life or the law, especially if the personal data are inaccurate with respect to for the purpose of their processing, may:
ask the seller or processor for an explanation,
require the seller or processor to remedy the situation.
If the buyer asks for information about the processing of their personal data, the seller is obliged to provide this information. The Seller has the right to request reasonable compensation not exceeding the costs necessary for providing the information pursuant to the previous sentence.

The terms and conditions of the processing of personal data and specifications of specific personal data, the processing of which the Buyer hereby agrees, are contained on page Privacy Policy.

Information about cookies and their use
What is a cookie?

It is actually a small text file that is created by visiting every website. It is used as a standard tool for storing information about how our site is used. This helps us distinguish individual users from each other and tailor the content to specific preferences. Cookies are important. Without them, browsing the web would be much more complicated.
Does the use of cookies endanger privacy?

The doglead.eu website fully respects the privacy of each individual who visits our website, and any information collected about users or buyers leads to a better service.

Of course, we protect your personal information and disclose it to other persons or companies only to the extent necessary (eg to the carriers who deliver the ordered goods to you). However, in some cases, the disclosure of personal information may be imposed by law.
Can I turn off cookies?

Sure, just use a modern Internet browser with the private browsing feature turned on to prevent data from being visited from being saved.

The doglead.eu website reserves the right to use anonymized data on user activity of web applications to improve its services.

We use Google Analytics and other applications and plugins (Hotjar.com, etc.) to measure and store your data in order to provide statistics and improve our site. By using this website you agree to this.
For a complete list of applications and plugins, contact us, we will be happy to provide you with all the data.


The Buyer agrees to receive information related to the Seller’s goods, services or business to the Buyer’s email address. Furthermore, it agrees to receive commercial communications from the seller to the buyer’s email address.
The buyer agrees to the storing of cookies on his computer. If it is possible to make a purchase on the website and fulfill the seller’s obligations under the purchase agreement without storing so-called cookies on the buyer’s computer, the buyer may at any time withdraw the consent under the previous sentence.


Notices concerning the Seller’s and Buyer’s relations, in particular concerning withdrawal from the Purchase Agreement, must be delivered by registered mail, unless otherwise specified in the Purchase Agreement. Notifications shall be delivered to the appropriate contact address of the other party and shall be deemed delivered and effective upon delivery by post, with the exception of the withdrawal notice made by the Buyer when the withdrawal is effective if the notice is sent by the Buyer within the withdrawal period.
Notification shall also be deemed delivered if it has been rejected by the addressee, not picked up during the storage period, or returned as undeliverable.
The Parties may transmit normal correspondence to each other by electronic mail. And to the e-mail address specified in the buyer’s user account or specified by the buyer in the order, respectively. to the address on the seller’s website.


If the relationship established by the purchase agreement contains an international (foreign) element, then the parties agree that the relationship is governed by Czech law. This is without prejudice to the consumer’s rights under generally binding legal regulations.
If any provision of the Terms and Conditions is invalid or ineffective, or becomes such, the invalid provision shall be replaced by a provision whose meaning is as close as possible to the invalid provision. The invalidity or ineffectiveness of one provision shall not affect the validity of the other provisions. Changes and amendments to the purchase contract or the terms and conditions require written form.
The purchase contract, including the terms and conditions, is archived by the seller in electronic form and is not accessible.
Seller’s contact information: Tomáš Drvota, Školní 234, Kamenné Žehrovice, 273 01; +420 739 140 949; team@doglead.eu; IČO: 05676096

In Kamenné Žehrovice on 09. 12. 2019